Refund policy

Last updated: November 7, 2026

Before manufacturing starts: every order is a pre-order and made for you. You can cancel for a full refund any time before manufacturing starts. Email us at bakedsnug@outlook.com with your order number and we'll confirm whether your order has entered production.

Delays: if we tell you your order is delayed, you can cancel for a full refund as long as it hasn't shipped.

After manufacturing starts: your order can no longer be cancelled. If you no longer want it once it arrives, email us for approval no later than 30 days after delivery. You'll need to send the item back unused at your own cost. A 25% restocking fee applies, and we'll refund the remaining 75% of the item price once we receive and inspect it.

Damaged, defective or wrong item: email us within 7 days of delivery with your order number and clear photos. We'll send a replacement or a full refund, at no cost to you. Damage to the outer packaging only doesn't count if the pillow itself is fine.

Lost orders: we'll give a full refund if tracking hasn't updated for more than 15 days, or your order hasn't arrived within 30 days of your shipping confirmation email.

Not eligible for a refund: used or tested items, damage caused by misuse, and orders undeliverable because of an incorrect address or a failed collection.

How to request a refund: email bakedsnug@outlook.com with your full name, order number, reason and photos if relevant. Please wait for our approval before sending anything back. Returns sent without approval won't be accepted.

How refunds are paid: approved refunds go back to your original payment method within 5-10 business days.

Your legal rights: nothing in this policy limits any rights you have under the consumer laws where you live.

Contact: bakedsnug@outlook.com